Terms & Conditions, Refund & Privacy Policy

Terms & Conditions 

INTRODUCTION

These terms and conditions pertain to Plarke (being the seller) and you (being the buyer). They apply to the use of this website and govern the formation of a contract between these two parties. By using this website, you acknowledge that you are bound by these terms. Plarke may change the information on this website, including these terms and conditions, at any time. By continuing to use this website after any changes have been made, you acknowledge that you will continue to be bound by these terms.

Ordering goods from this website or by any other method constitutes an offer by you to buy in accordance with these terms and conditions. Plarke's acceptance occurs and the contract is formed when the goods are dispatched to you. Any variations to these terms and conditions must be expressly agreed in writing by Plarke. The contract including these terms and conditions of sale shall be governed by Australian Law.

PRICING

All pricing is checked at time of compilation, but subject to change without notice.  All prices are in Australian dollars.

Note that for international credit card orders, the price advertised may not be the same price charged to the credit card account due to exchange rate fluctuations.  This means that amount of your purchase is converted to Australian dollars at the exchange rate on the day it is processed.

INFORMATION ON THE WEBSITE

Modifications and improvements to the Plarke’s products is an ongoing process.  Plarke relies on information from its suppliers and product manufacturers.  Descriptions, illustrations and literature are therefore not binding on Plarke.

Plarke will make every effort to ensure product descriptions and pricing are accurate and up-to-date.  However, Plarke reserves the right to adjust the price charged if the prices shown are incorrect, and to vary its pricing and product descriptions at any time without notice.

If the goods do not match the description on this website, you should inform us immediately so that we may take appropriate action.  The information provided by this website is subject to change without notice.  While every effort has been made to ensure its accuracy, Plarke will not be liable for any inaccuracies in the information contained herein, except where provided for by the Australian Consumer Act.  Plarke will not provide support for product information which you locate via links to external sites.

URGENT ORDER PROCESSING FEE - 3 DAY SERVICE

This service is for the Urgent processing of orders within our business. We will enable an order to be ready and dispatched within 1 to 3 business days once a PROOF (if applicable) is approved by the purchaser. Standard Courier Delivery times still apply.

DELIVERY

Plarke reserves the right to dispatch your order in one delivery or by a number of installments. You may cancel those installments that have failed to be delivered however can not rebut the contract as to any installments that have already been delivered.  Although we will provide estimated delivery times, these shall not be bound contractually.

For international orders, you must bear the cost of any importation duties, taxes and any related charges.

PROPERTY AND RISK

Risk, including insurance responsibility, shall pass to you upon delivery by us or by the delivery carrier to you.

SHORTAGES OF GOODS

In the unlikely event that you purchase an item through the website that Plarke is unable to supply, you will be entitled to a full refund of your purchase.

DAMAGES OR LOSS IN TRANSIT

All goods leaving our premises are checked for damages and are adequately packed. It is anticipated you will receive your goods within ten working days and you must inform us if you have not received the goods within 12 working working days.  You must check that the items are in good condition within two business days of receiving the order and inform us if this is not the case. It is at our discretion whether claims will be considered after two business days of receipt of goods.

PLARKE’S LIABILITY

You need to ensure that the goods ordered are fit and suitable for the purpose for which they are required.

All Australian manufacturers' guarantees are fully valid on products we sell. You are only entitled to such benefits as we may receive under any guarantee given to us by the manufacturer of the goods.

Plarke’s liability under this contract is confined to the entity purchasing the product. The buyer's rights under the contract are not transferable without our prior written consent.

ERRORS OR OMISSIONS

Plarke is entitled at any time to correct all errors and omissions in any advertising, quotation, invoice or acknowledgement. If errors and omissions are discovered that, in our opinion materially affect the performance of the goods, we will notify you and give you the option of returning the goods for a refund or credit.

INTELLECTUAL PROPERTY RIGHTS

We hold all copyright and other intellectual property rights on this website. You may not use the information on this website and reproduce it (electronically or in hard copy) in any way.

PRIVACY POLICY AND SECURITY

We collect information for the purposes of fulfilling your order and processing your payment. This information includes your name, billing address, shipping address, phone number and email address. We do not share this information and will not make your details available to any third parties. If you provide us with your credit card details they will remain private and confidential and will not be disclosed to any third parties.

From time to time we may send you product information (including special offers) in the mail or by email. If at any time in the future you wish to remove your name from our customer list, you need only ask.

PAYMENT DETAILS

For all purchases made electronically, the name that will appear on your statement will be Plarke AU.

PAYMENT AND DEBT RECOVERY

We require payment before we begin your engraving as this is a non reversible process and we cannot restock or return engraved items.

Should your payment be dishonoured, cheque bounce, be withdrawn, or otherwise become unavailable to us, we reserve the right to collect your debt through an external agency and pass the cost of collection on to you.  In the event of default of payment when due, all costs of collection, including legal fees and court costs, shall be paid by you, the client.

Any credit extended to you may be reduced or eliminated in the event Plarke, in its reasonable discretion, determines that your financial situation or ability to pay is impaired.

Plarke reserves the right to transfer your debt to any party we deem necessary to aid in the pursuit of your debt.

You guarantee to make good any overdue charges owed to Plarke in the event of you are placed in receivership, cease trading or are wound up.

In the event of going into receivership, being wound up, ceasing trading, or non-payment you agree to be individually and personally liable and to honour any outstanding debts and costs.

REFUNDS

Personalised Products

Before we personalise any product we must receive proof approval from you the buyer prior to any works taking place, therefore, we cannot provide a refund on these products if you later find the information is incorrect. We use quality locally sourced supplies for our products, however, should there be any defect in the materials used, we will re-do the works or offer an alternative, again no refund will be given.

Non-Personalised Products

For non-personalised products such as those in our gift range, if for any reason you are not happy with your purchase we will offer a full refund or exchange providing the product is returned in its original condition. Products need to be returned to the following address within 30 days of purchase. We will make contact with you within 3 business days to organise a refund or exchange:

Return Products to:

Plarke, Operational Facility, 3/179 Lake Road, Mangakakahi, Rotorua, New Zealand

Packaging & Delivery

We provide secure packaging for any items being shipped, however, should an item be damaged in transit, please email a photo to the following email address, we will contact you within 3-business days to discuss replacement details.

Email for damaged products: info@plarke.com.au