Where is Plarke based?
Plarke has two Operational Facilities located in Melbourne, Australia and Rotorua, New Zealand. Both sites are closed to the public unless prior appointment is made. Plarke's Design & Marketing division is located in Auckland, New Zealand.
How do I contact you?
The best way to contact us is via Email (email@example.com) or Facebook Messenger (facebook.com/plarke). We do have an easy-to-use Facebook Chat box on our website. You can also try calling us on 39 9997489, but please be aware we are often busy in the factory and do not always hear the phone.
What are your products made from and are they durable?
All of our products are made from commercial grade Acrylics. Yes they are designed for long-term use both indoors and outdoors. Handling them requires some care as they can break similar to glass (without the shattering). Please read the Handling Instructions provided with your order before installation.
How do I install my order and why do you not provide screws?
There are a variety of ways to install numbers and signs, we can provide screw holes or stand-off mount holes. You could alternatively use a liquid nails type product for outdoors or non-permanent adhesives for interior walls, but we strongly suggest you check with your local hardware store as different surface areas may require specific glues or silicons. We do not provide screws as there are so many different surface areas, from timber to masonry, so it is best to enquire at your local hardware store.How can I order?
All of our products are on our website and we welcome you to order online. If you do have issues ordering, please email firstname.lastname@example.org
Can I get a custom designed House Number or Sign?
Yes, custom design is optional, but additional costs may apply, please email email@example.com.
Can I get a sample before I buy?
Yes, but only for large or on-going commercial orders.
Will I receive a Proof prior to production?
Proofs are not provided for House Numbers unless requested. Proofs are provided for all Signs.
How long will an order take?
Order times vary depending on what product and what quantity is ordered. Please view the "Lead Time" description at the bottom of each product. If your order is urgent, please make a note in the text box at Checkout or Email firstname.lastname@example.org to enquire. We will always try our best to meet your needs.
What payment options do you have?
We have a secure credit card processing gateway called Stripe, it accepts all major credit cards.
How long and how much for shipping or can I collect?
All of our products are made to order due to the custom component of what we do. Shipping times vary depending on location and current Covid restrictions. We estimate anywhere from 4 to 7 business days for delivery. Collection is not available at this stage. We have a flat fee cost of $18.
What if my order is damaged during delivery?
We securely package all orders in double-walled corrugate card but should your order be damaged, please send us a photo and contact us immediately via Email (email@example.com) and we will replace your order at no cost.
Do you ship internationally?
No, at this stage we do not ship internationally. However, please email us if you have any specific requirements.
I want to make a bulk order, do I have to pay in full upfront?
For orders under $500, payment is required in full upfront. For orders exceeding $500, we require a 50% deposit before production begins and then the balance to be paid on completion.
Have you got a question? Please feel free to contact us at firstname.lastname@example.org or 39 9997489.